onlineiq blog


Learning to make your business serve you

Urszula Richards - Tuesday, January 26, 2010
The Reflection is over and ramping up in the new year has begun.  So what has all this reflection allowed for?

It has allowed me to disengage from my business in order to 'feel' what is important to me, and to clarify my direction.  With so much information and 'noise' coming in, it is hard to distinguish what is of real value.  Towards the end of last year I was feeling jarred with tweets, followers, who to follow, what to read, what to subscribe to, what I had subscribed to, and which of the myriad of "once ever only" offers were truly essential.Google Feed Image

Reflection has allowed me to get back to basics by coming back to my business plan.  Not just any business plan but one which is driven by my personal goals about how I want to live.  The whole point of being in business as far as I am concerned is for it to give me control over my own destiny. (Ok, so there are other reasons also, but this is a driving force for me).  If your business is not doing this, its time to reconsider what it is all about, or perhaps how you are going about it.

I have reaffirmed my desire for a very simple business structure, for diversified income streams, and to build my business in a way where systems and structures come first, so it can all be handed over easily, and where my personal presence will not be essential for the business to work.  I have been much more detailed than this in my actual plan of course, and this has now allowed me to make some solid decisions.  Here are a few...

1.     Email lists - which to keep, which to ditch

If it does not fit with specific, actionable goals clearly stated on my business plan, I won't subscribe.  I know how to find the information again when I need it.   While ideally I would only use Google Reader to keep track of content, some excellent content only comes via an email opt in (from clever marketers who know the value of your email address).

2.     Social Media

I now mainly have live push-type feeds switched off, but scan feeds regularly.  I have affirmed my view that what I follow needs to be useful content and not just chit chat or blatant marketing, and I will un-follow a lot of people who don't provide the content which I need right now.  For my own contributions, I intend to pass on others' excellent content as I find it, or my own content.

3.     Utilize Google Reader a lot more

This takes the clutter out of my inbox, allows me to categorize my inputs, and quickly scan for what is useful at a time which suits me.

Here is an example of how this all works in practice.  As I was writing this post, an affiliate application I had been waiting on for for some time came though in my email.  I had included as part of my multiple income stream plan to develop the affiliate part of my business this year, so I will act on this straight away.  Another email came through about a great workshop I would love to attend, but I deleted this because I have made a decision to APPLY what I have learnt this year without gaining more 'cutting edge, beat the market' type of input, as incredibly enticing as it is.  Big tip - delete quickly!!

So what will you be doing differently?  Has the holiday, reflective period created some insights or changes for you?

Resource:  If you are unfamiliar with Google Reader, check out this 60 second grab.  It will free up your time incredibly.

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The three R's of New Years Resolutions for Business

Urszula Richards - Monday, December 28, 2009
The end of the year brings about a perfect opportunity for the three R's - a great time to review your business and personal priorities.Reflection

Most people running a solo or small enterprise are doing so for a many reasons - from personal fulfilment in following a passion, to the freedom which making your own decisions on your own terms brings.  

While the internet & technology can help in allowing being more freer and mobile within a business, it can also provide a multitude of distractions, possible opportunities and information which can set us either off course, or in a time wasting direction.  So now is a good time to take stock.

My 3 R's start with reflection, as the holiday season provides the perfect opportunity just to stop for a little while.

Reflect

Reflection is quite a soft activity.  It is less about setting aside time to reflect, and more about allowing reflection to happen by being less busy and being out of the normal routine.  Catching up with family, spending social time with friends - all gives us time to see what has happened in others' lives, gain inspirations (or warnings!), and reassess our own views about what is important and how our year has been.

Simply allow the thoughts to present themselves, let them go, or capture them if you have any epiphanies (or just good ideas).

Review

After a period of reflection, you may feel you are ready to apply something a bit more active and conscious to your thoughts.

Have you felt that there are areas in your life and/or work which you have decided need readjustment?  What goals or values are you reviewing against?

For example, it is important to me that my business supports my greater life goals and values.  These are:  contributing meaningfully to others, having a successful and multiple income stream which does not involve my physical presence, and having geographic mobility.   All business opportunities, ideas and activities need to show they contribute to these goals in some way before I act on them.

When your goals are really clear, any opportunities and/or distractions can be easily assessed against this criteria.  You need to be careful what you ask for as this is what you create.  Do you want more work?  Or do you want more income or freedom of lifestyle?  The two are not the same and reviewing opportunities against your clearly identified goals allows for a very quick assessment.

Is it your goals and purpose which need to change or be clarified, or is it the way you are working towards them which need to change?

If you don't have clear goals and purpose - then this is really worth taking the time to do.

Re-Focus

Once my review is complete, I can then refocus.  I find writing things down really helps - what do I need to start doing, what do I need to stop doing.  It may be scary as perhaps I have invested time and energy in something which now needs to be dropped.  But that is ok - it is essential to stop doing the things which no longer server my purposes, no matter how comfortable or automatic they are.  What will they be?  

I don't know yet, but I look forward to having the talk with myself.

What things are you going to stop or start so you are more aligned with your greater purpose?
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The Pomodoro Technique - Productivity at its Best

Urszula Richards - Thursday, December 10, 2009

The Pomodoro Technique is an excellent productivity and time management system which I have stumbled upon and have been using for a few weeks now.

It is extremely simple to use and powerful, as it hones your focus and discipline in quite a gentle way.  Its aim is to get us to tackle and complete items we avoid doing due to fear of failure, or a dislike of the task.

The name 'Pomodoro' comes from the tomato-shaped kitchen timer which was used by the inventor of the technique.  I of course, use my iphone.  The important thing about whichever timer you use, is that it has an audible ring.  This and a piece of paper is all you need.

The basis of the technique is through firstly defining a unit of time 'a Pomodoro', as being 25 minutes.  Your task needs to be worked on solidly with no distractions during this time.  For longer tasks you join the Pomodoro's together, but not before having a 4-5 minute break between each Pomodoro.  For shorter tasks, you group these to go into the one Pomodoro.  

Every 4 Pomodoros (2 hours) you have a 15-30 minute break.

Here is a brief daily structure:

1.     Daily tasks are written down and prioritized.
2.     A heading for 'Urgent and Unexpected' is created, where anything urgent which crops up and needs to be dealt with that day is noted.  If at the end of the Pomodoro you still believe task is urgent, you can rearrange your day's schedule and slot this in as a Pomodoro.
3.     An activity sheet is created - where all 'to do' items are listed as they come up.  This could be follow up actions from the day's activities, or anything else - this sheet is simply a repository for things to do, so they don't get forgotten.
4.     Tasks are tackled in 25 minute blocks, distractions are noted and dealt with in the 5 minute breaks, or scheduled into the daily worksheet.

The way it has really helped me is that:


  • I now know exactly how long I am spending on a task (I just count the number of Pomodoros)
  • I become acutely aware of my distractions (if a Pomodoro is 'broken', you need to start the timer again - so there is an incentive to not give in to distraction)
  • I have been able to tell those around me that I am 'in the middle of a Pomodoro' and this has lessened ad-hoc distractions (I am yet to teach the dogs about this)
  • I am finding that I am getting to tackle difficult tasks which I have avoided, because I can chunk it up into 25 minutes at a time.

The real success for me has been that I am still very happily doing it after two weeks, and my days have felt very productive.

Here is the link to access The Pomodoro Technique website where you can access the free downloadable book of the technique also.

Give it a go - I'd love to hear your feedback if you try it.

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Accelerated learning - a delightful side-effect of regular blogging

Urszula Richards - Friday, December 04, 2009
When blogging became a form of expression available to everyone, many with a burning desire to have a voice instantly took it up.  The rest of us wondered how anyone could possibly have that much to say on a regular basis.

Years later we are all creating content to help establish our market knowledge, credibility, boost our website rankings and to apply the new way we are told that business and marketing is done.  And it has been a challenge - the only way forward has been to simply get started and apply discipline to do it regularly.  I note down ideas throughout my week which I think would be interesting to expand on, things I have learnt and things which I want to pass on.  

But today, something really cool dawned on me.  Apart from all these external reasons for blogging, one really unexpected benefit has been that it has significantly accelerated my own learning. 

Here are some of the ways this is occurring for me (maybe it is for you too)

1.     I focus sharply on new information I come across and filter it to see if it is of use to my target market(s).  This has created a more automatic checking of who my target market is, and what voice I need to speak to them in (anyone reading this blog will see that I'm not quite there yet - but at least this is becoming clearer to me)

2.     I am becoming more selective in the information I decide to take in, and think how I will filter it or explain it to another - a great way of reinforcing my own learning and understanding. 

3.     Issues and concerns which come up during my working days become case studies for what I have learnt, what mistakes I have made, and what clearly articulated learning I can apply as a result.  This enforced reflection has provided me with some fantastic insights as I consider how I can share these with others.

4.     Not only am I able to share my thoughts, but my learning gets reinforced by writing about it.

Would love to hear about your experience.

Have you found any unexpected benefit from the discipline of blogging or other regular content creation?  Feel free to comment ...
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Your businesses most valuable asset - is it safe?

Urszula Richards - Wednesday, November 25, 2009
Your client and supplier database is arguably the most valuable asset your business has.  If you have ever tried to sell or buy a business, this database is one of the things which can add or detract significantly from its value.

But how easily can you access and tap into the power of your hard won customers and leads.  If you are like many small business owners, you may think you get by by using a simple address book attached to your email program.  

Here are 5 ways you could ramp up your business with managing this resource more efficiently - with a customer relationship management system (CRM).

1.     Exceptional Customer Service

A CRM will keep track of all contacts you have had with a client, and what their particular preferences are, and can store any information you choose to include about how to serve your customers better.  Can you easily locate any customer, supplier and lead?  If you need to communicate with all, or a sub- group of your customers quickly, how long will it take for you to get this list together?

2.     Increasing Sales through Targeted Communication

Given that the quickest way of increasing sales is selling to your existing customers, it makes sense that your customer list is easily accessible and set up in a way that you can target your communications.  Imagine how wonderful it would be to be able to email your clients who have purchased your Widget to let them know about the newest Widget Accessory.  Or tell them about something extraordinary they can now do with the Widget.  A well set up CRM can allow you to do this in moments.

How much money are you leaving on the table because you can't do this?

3.     Capitalising on all networking contacts and leads


Do you have a pile of business cards which you have been meaning to follow up but now find you can't remember much about the or context you met the people?  What do you do when an old lead from a year ago finally calls you, and you don't remember anything about them.  A CRM will store any information you have entered about a prospect, so you can have instant recall when you most need it.

4.     Replacing yourself!  


Whether its for a short term emergency, replacing yourself so you can work on your business, or selling your business - a CRM is the only way of having a historical record of customer contacts where anyone coming in can see and take over from.   A well designed CRM sets customised levels of permissions for various users, so you can still keep tight control of your information.

5.     Productivity
 
Finally, a CRM ensures you only need to do things once.  Every contact is entered into your system and stays there until you remove it.

If you are interested in discussing more about Customer Relationship Management, or how this could be integrated in your website, feel free to contact us.
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How to Be Bullet Proof - despite Google Rankings Rules changing daily

Urszula Richards - Sunday, November 08, 2009
Reading articles such as this one Google Makes Two Ranking Changes per Day can make any would be newbie worry about ever having a chance of ranking well in organic search results (that is, unpaid, natural search result listings).  You may wonder how on earth you have a chance of keeping up with having a well optimised site when the rules change so frequently.

While it is important to keep up with the overall direction of changes, you do not need to worry if you follow the absolute fundamentals.  The whole reason for Google's incessant tweaking, is to provide the most relevant results for people searching for information.

So - be authentic, have genuine and useful content, be who you say you are (including in your Meta Descriptions - ie. the descriptions given to search engines about each of your pages), use logical structured layout and formatting (such as headings, use of emphasis and boldness appropriately, and linking clearly to relevant content) and you will be well on your way to having unshakable fundamentals which won't change.

There are of course lots of other ways to further help yourself along, however when you delve into these - you will see that these are just activities which further authenticate you as being genuine.  Here are some other frequently recommended actions, and how these relate back to showing you are real.

1.     Frequently updating content and blogging - this shows an ongoing activity and commitment to your particular area.  It shows you continually have more value and current information.  It is natural that this should out-rank those who rarely update their content.

2.     Use of video - this shows a desire to provide content and information in a visual way - and shows a willingness to provide people what they want - given that people are increasingly using video search to find information (via YouTube and others)
YouTube for Authentic Content

3.     Use of interaction - blog comments, forums - again shows an understanding of people's need to interact and connect about issues and interests common to them.

In fact, if you look at any search engine optimisation manuals and guidelines, you will find everything tracks back to the one thing - validation of your authenticity and usefulness to the 'searcher'.

So rather than racking your brains about what Google will decide to do next, set your mind to how you can serve your site visitors better, how you can offer them the best experience and information and how you can best meet their needs.


Flickr: jonsson

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Getting over Sales Phobia...from a recovering SalesPhobe

Urszula Richards - Tuesday, October 27, 2009
Are you bad at selling yourself?  Me too.
Learn from my story...

I started my own web development company after being in the web industry for many years and simply loving the medium.  Live and breathe it, and I assume most people running their own business feel pretty much the same about what they do.

So why do I cringe inside when I think about approaching someone for work?

It is to do with just that attitude ... that I am approaching them for work.  That I want something from them.  It almost feels like I am asking them for a favour!

Well I have just had a big jolt which will hopefully jar me right out of that attitude.

Recently a new restaurant opened up in my local area, and I went there with a few friends to check it out.  We loved the atmosphere, the food, the wine, and had a thoroughly wonderful time.  As we were leaving, the business owner was wishing us goodnight, and one of my friends whispered to me "Ask them if they have a website".  My usual reaction prevailed.

Quite some time later, in the same restaurant, the same friend decided to ask the proprietor herself - pointing at me and saying 'Ursh is an excellent web developer'.  I felt my stomach turn and tried not to glare at my friend.  'Thats a shame' she said - 'we have just employed someone to build one for us'.  Ok, so I did kick myself and vow that I had to get better at 'getting out there'.

But today I had the final impetus.  I was meeting friends at this restaurant for dinner and looked up their Facebook page in order to get the number.  I noticed that their website had just been launched, so of course I  had to go in and take a look.  And wow, at first glance I was impressed.  Beautiful graphics and photos which had captured the ambiance of the place.  Good for them I thought, and 'let that be a lesson for me' as a side note to myself.  Then, I noticed - it was all flash.  Bad, bad, bad.  This business obviously is interested in marketing itself, having such a successful Facebook page, but none of the content on its site can be read by Google!  Every single page was flash.  I also noticed a small mistake in a sentence, and realised that this it cannot be edited easily - only through the web developer.

Then I really got it.  I am not selling, but rather helping my clients from my area of expertise to have the best website possible.  Of course this is what I do, but somehow it gets lost in that sales phobia which I realize I need to exorcise.

I'm positive the web designer they used was working in the best way they knew, but I know that web design (the visual look of the site) is just one part of successful web development, and it is my silence which has resulted in one of my favourite local restaurants having a beautiful but less than functional website - one which can't be easily edited and completely limited for search engine optimization.



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Getting Started in Content Creation - 5 quick-start tips

Urszula Richards - Saturday, October 24, 2009

Whether you are looking for relevant news to put up on your website, writing a blog, or looking at ways to establish that much needed earnt authority in your field to set you apart from your competitors, unique and expert content is the main way of achieving this.

It may give you a boost to remember that most people do not know what you do in your area of expertise - this is why you are doing what you do!  So your knowledge is very valuable to others (even if you feel it is ordinary).

If you are like the majority of business owners, when it actually comes down to creating content, you may simply freeze.

Start

Just start.  Don't wait till you 'know what you are doing, or can do it perfectly' (my favourite procrastination techniques).

While you may be in awe of brilliant content, you probably don't realise what it takes to get it to that state.  It would have been in concept stage, drafted, left to incubate, revisited, polished, 'feed-backed', revisited, edited, changed, trialled, and eventually published.  Other content may not have passed the test and been discarded.  So do not think that your first attempt has to be perfect, or that it will even make the grade.

Schedule content creation time

Make it a discipline.  Schedule writing/content creation time into your calendar, or set yourself a less formal deadline - 'by the end of the day I will have one article written'

Get inspired - 5 quick ideas

Is your ideas bank empty?

Here are some tips about how to get inspired and get creative.

  1. Write down the top 10 questions you get asked.  Base 10 articles around those responses.
  2. Get someone to interview you, and then publish the interview.
  3. Make a habit of spending 10 minutes at the end of the day noting down challenges you have solved in your work.  When you get time, review these and work out if there is a useful article in any of them.
  4. Interview a colleague and ask them what you have taught them.  Write about it.
  5. When doing research and keeping up to date in your field, share valuable information.

If you keep doing this, you will develop a body of content.  And remind yourself - you don't have to publish it.  But you will be surprise to see that after incubation, some great content can emerge.  And if you really are not good at it, you still have a stack of ideas to get someone else to write about for you.

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Risk Management Strategy for your Online Marketing

Urszula Richards - Sunday, October 04, 2009
Have you ever wondered why you keep being told to use Twitter, Facebook, get your site 'seo'd', gather backlinks, join forums and write blogs?  Why can't you just pick one and go with that?

The science and practice of pointing traffic to your site is an ever changing one and the best risk management strategy is to have a range of strategies.

Have you heard of, or experienced the Google cold shoulder?  Where your rankings and traffic have happily been flowing your way and then...nothing?  You may be racking your brain to find out what you did to get punished, and even if you work it out, it can take some time for any fixes you make to take effect.  It can take much longer if you have no idea why you have been punished.

What about the social media sites which have been sending interested people your way?  What if they get acquired, have a policy shift or simply disappear?

Diversifying your marketing efforts not only protects you from the 'all your eggs in the one basket' scenario, but allows for a choice of most appropriate medium for particular promotions and communications.

What if you have a sudden wonderful PR opportunity and want to capitalise on the viral nature of Twitter?  You would want to have some followers to tell.  And they need to have a reason to engage with you in the first place; they won't suddenly be interested if your promotion is the first time they have ever heard from you.

By working towards creating diverse portfolio of online marketing activities, you will have at your disposal fast (and generally short lived) marketing options, slow and solid link building and the benefits which only accrue with longevity which will eventually kick in, so long as you don't put off starting!
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Tagging for fun and efficiency, marketing and Google

Urszula Richards - Saturday, October 03, 2009
Tagging is an extremely easy and powerful way of organising your content, and an essential part of marketing it. 

But what is it?  Essentially it is a way of categorising your content. Tagging... keywords...categories....all fall within information and knowledge management.

You may already be doing it - tagging your blogs, tagging your YouTube clips, tagging your Delicious bookmarks, tagging your Ever-notes, tagging your photo library.  Every social media site, and many of the software programs on your computer will have tagging functionality.

It is used to firstly categorise and then easily find any public or private content or information which you have decided to keep.  As an added bonus, it is a great keyword hook in those cases where you want your content to be indexed and found by Google as well as humans!  It adds weight in Google's eyes to your content by showing that you have bothered to categorize it.

So how should you create tags?

The more RELEVANT the tags you create for a particular piece of content, the more likely it is that you and others will find it when searching for this information. If you have keywords which you are specifically targeting, make sure that one of your tags reflects these keywords.

How should I tag THIS article?   

This is what I have come up with so far....
tag, tagging, social media, information management, knowledge management, online marketing

Note that I have put in both the words tag and tagging - as I want anyone typing in either word to find this article.  I also like to create a tag with the broader category or multiple categories I think that the article could come under, which is why I included social media, information management, knowledge management and online marketing.

Here is an example of how I have tagged this content in Evernote - where I keep all my content ideas and a record of all my writing...


Important: understand and work with your tag separators.  A tag separator is how the program you are using defines the separation between tag keywords.  Be very clear about what the tag separators are within the specific context you are in.  Some programs use a space, others a comma (this is most common), and others a semi-colon.  

See the examples below about how the above tags would be entered in these three examples using the different separator types:

Comma separators:

tag, tagging, social media, information management, knowledge management, online marketing

Semi colon separators:

tag; tagging; social media; information management; knowledge management; online marketing

Occasionally, tags will be only defined with a space.  Be careful in this situation to keep tags which have more than one word together by inserting an underscore, or don't leave a space between a tag phrase.  See example below:

tag tagging social_media information_management knowledge_management online_marketing or
tag tagging socialmedia informationmanagement knowledgemanagement onlinemarketing


Most tagging systems operate with predictive text, meaning that once you have entered a particular tag, it may suggest this tag when you next go to type in a similar tag.  Certainly my Delicious and Evernote tagging systems remember tags I have entered, and in the case of Delicious (and many other programs), tags which others have used to tag that particular content also pop up.  It is a good idea to pay attention to these suggested tags, as it shows you exactly what others have used to tag that content.  Obviously this is for existing content which has already been in the public domain and not content you have only just created.

One final point.  Tagging is a discipline.  Do it with any content you may want to access again.  Apply the 'do once' rule.  When you have content which is useful, tag it straight away.  You will then not waste time looking for it again.  And remember that you can always go back and add more tags which you think are more appropriate, or remove ones which you think are not relevant.

What other tips for tagging do you have?
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