Refund Policy

Payment for our services occurs in a number of ways:

  • Pre-Paid packages
  • Deposit to start and pre-determined payment milestones on completion of work (this is invoiced)
  • Recurring monthly payments to your credit card
  • Payment on invoice, after completion of work, or purchases made on your behalf.

Prepaid payments and deposits.

For pre-paid payments and initial web development work deposits, a refund will only apply if we are notified in writing within 48 hours of making the payment and if the work has not already started.

Recurring monthly payments are generally made for hosting and marketing services.

You will need to provide 30 days notice to cancel your hosting account, and no payments already made can be refunded.

For marketing packages, these mostly have a minimum 3 month contract. No refunds are provided for marketing packages, however after the initial 3 month contract, they can be cancelled at any time - we just require 7 days notice.

Payment on invoice, after completion of work, or purchases made on your behalf.

Our work is covered by our guarantee, as outlined in our Terms of Service, and as such there is no refund for work completed.

Similarly, if you have made a request for us to complete a purchase on your behalf (eg. domain name), there is no refund if you change your mind after we have made the purchase.

If you have any questions about our refund policy, please write directly to accounts@onlineiq.biz