Support Packages

Casual Support Rates

Casual support is also available, with a discount for pre-paid requests.

Casual work requests are $125 + gst per hour.

You can ask for a time estimate for your request to see if Casual or Webmaster are the best option for you.

Virtual Webmaster

The Virtual Webmaster Support Packages allow you to purchase support hours at a discounted rate.

It works much like having in-house, on demand website team. Once you pre-purchase your hourly packages, just send through requests to our team to get them actioned.

Our existing packages are as follows:

plus3     3 hours $330 + gst ($110/hr    
plus6   6 hours $600 + gst ($100/hr)  
plus10   10 hours $950 + gst ($95/hr)  
plus20   20 hours $1800 + gst ($90/hr)  
plus40   40 hours $3400 + gst ($85/hr)  

Website Launch Support

We also offer a one off, highly subsidised Launch Assist package for newly launched websites if the package is purchased within a month of going live.

This package is $510 + gst for 6 hours (@ $85/hr + gst). Of course it does not include any fixes or warantee related work, which is free of charge.

Priority / Urgent Work

We are able to, subject to other deadlines, provide a faster turnaround on urgent work requests with the following levies

  • 50% on normal rate for a 24 hour turnaround
  • 30% for a 48 hour turnaround

Please check availability and mark support ticket as URGENT for these requests. We will always confirm ability to meet deadline prior to taking on a job.