Support Packages

Feeling confident? Casual support might be all you need.

It’s available at $125 (plus gst) per hour.

1 hour only

$125 (plus gst)

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plus3


Flexibility with 12% discount

3 hour blocks of time at $110 per hour + gst.


$330 (plus gst)  

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plus6


20% discount on casual rates

6 hour blocks of time at $100 per hour + gst


$600 (plus gst) 

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Launch Assist - subsidised support**

Perfect for when your site is just being launched and you want to make tweaks and changes, and get some additional customised training and help.
6 hours at $75 per hour
**Must be purchased within one month of your site being live.

$450 (plus gst) 
(email support@onlineiq.biz to have invoice issued for this)



View our support portal so you can submit a ticket or request, log a question or report an issue. Your query is stored in one central place, is allocated to the most appropriate support person. 

A response to your work request or support query will be provided within 8 business hours, together with a scheduling of the work where appropriate.

What is included in support:


  • Training of you or your staff via video or skype (or both) - call to discuss best options
  • Support of your clients - any issues they may have using your website
  • Adding content (including uploading images, forms, blog items)
  • Design and development tweaks and changes
  • Investigation of errors and bugs (naturally any errors caused by us does not use up your support hours!)
  • Phone support and 1:1 meetings discussing website and changes.


Support is charged in increments of 15 minutes per instance.